Refund policy
Refund & Return Policy
Last Updated: July 15, 2026
Thank you for shopping with RubyHoody.
Because all of our products are custom-made and personalized, we do not accept returns, exchanges, or cancellations once an order has entered production.
Personalized Products
Every item is made specifically for you based on the personalization details you provide. For this reason, all sales are final.
We cannot accept returns or offer refunds for:
- Personalized or custom-made products
- Incorrect information submitted by the customer (including names, dates, photos, or custom text)
- Change of mind after an order has been placed
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review your request and, if approved, we will provide a replacement or another appropriate solution at no additional cost.
Lost Packages
If your package is lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.
Contact Us
If you have any questions or experience any issues with your order, we're happy to help.
We strive to respond to all inquiries within 1–2 business days.